All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep Maintenance Aug 21, 2025 22:00 - Aug 22, 2025 01:00 EDT

10:00 PM EST on Thursday, August 21 to 1:00 AM EST on Friday, August 22. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Posted on Aug 13, 2025 - 00:58 EDT

Scheduled SurePrep Maintenance Aug 23, 2025 23:30 - Aug 24, 2025 07:30 EDT

We would like to inform you that on Saturday, August 23 from 11:30 PM EDT to Sunday, August 24 7:30 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.

Posted on Aug 14, 2025 - 22:39 EDT
Aug 20, 2025
Resolved - The issue in Conversations has been resolved. If any reports of the error re-occurs, please contact Support to relay the issue.
Aug 20, 09:16 EDT
Monitoring - Development teams have implemented a resolution and Conversations are returning without error. We will continue to monitor the status and update accordingly.
Aug 19, 13:55 EDT
Investigating - In CoCounsel Tax, Audit & Accounting when in Conversations a "There was an error loading the conversation" error occurs. Development teams have been alerted and are currently working to resolve this error.
Aug 19, 13:15 EDT
Aug 19, 2025
Aug 18, 2025

No incidents reported.

Aug 17, 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:30 EDT
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Saturday, August 16 from 11:30 PM EDT to Sunday, August 17 9:30 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.

Aug 13, 13:29 EDT
Aug 16, 2025
Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.