In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 15:45 EST
Scheduled - Scheduled maintenance has exceeded the time scheduled and is ongoing. While this maintenance work is taking place the SurePrep services are not fully functional. We strongly recommend customers refrain from using the services until the maintenance has been completed. We hope to have the services available shortly and will provide updates once they have been restored.
Nov 22, 2024 15:45-20:00 EST
Checkpoint Research Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Under Maintenance
SurePrep SPbinder Under Maintenance
SurePrep 1040SCAN Review Wizard Under Maintenance
SurePrep Reviewer Dashboard Under Maintenance
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Under Maintenance
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 22, 2024

Unresolved incident: Extended SurePrep Maintenance.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - AdvanceFlow is currently working for all customers.
Nov 15, 02:04 EST
Update - AdvanceFlow is currently unavailable for some customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Nov 15, 01:36 EST
Identified - We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Nov 15, 01:35 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.