All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Error when accessing SurePrep FileRoom
Resolved - Our metrics and internal testing indicate this issue has been resolved and SurePrep FileRoom logins are currently in a healthy state. We are closely monitoring for continued stability.
Jun 30, 10:59 EDT
Update - Our technical teams are actively engaged in troubleshooting. We want to assure you that resolving this issue is our highest priority. Please continue to monitor this alert for the latest information. We deeply appreciate your continued patience and understanding.
Jun 30, 08:49 EDT
Investigating - Our team is aware of the issue and is urgently working to restore service. Please monitor this alert for updates. Thank you for your patience.
Jun 30, 05:59 EDT
Jun 29, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 23:00 EDT
Scheduled - We would like to inform you that on Saturday, June 28 from 11:00 PM EDT to Sunday, June 29 5:00 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jun 20, 19:55 EDT
Jun 28, 2025
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 09:30 EDT
Update - The scheduled maintenance has been extended by three hours. We will provide updates as necessary.
Jun 22, 05:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:30 EDT
Scheduled - We would like to inform you that on Saturday, June 21 from 11:30 PM EDT to Sunday, June 22 9:30 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jun 16, 02:49 EDT
← Incident History Powered by Atlassian Statuspage