All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep Maintenance Dec 6, 2025 23:00 - Dec 7, 2025 07:00 EST

We would like to inform you that on Saturday, December 06 from 11:00 PM EST to Sunday, December 07, 07:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Dec 02, 2025 - 14:30 EST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:30 EST
Scheduled - We would like to inform you that on Friday, November 28 from 00:30 AM EST to Friday, November 28, 06:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 27, 16:09 EST
Nov 27, 2025
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Wednesday, November 26 from 11:00 PM EDT to Thursday, November27, 05:00 AM EDT, customers may experience degraded performance during this maintenance period.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 20, 01:18 EST
Nov 26, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Tuesday, November 25 from 10:00 PM EST to Wednesday, November 26, 06:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 25, 18:52 EST
Nov 25, 2025
Nov 24, 2025

No incidents reported.

Nov 23, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:30 EST
Scheduled - We would like to inform you that on Saturday, November 22 from 10:30 PM EST to Sunday, November 23, 06:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 17, 16:25 EST
Nov 22, 2025
Nov 21, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Thursday, November 20 from 11:00 PM EST to Friday, November 21, 05:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 19, 09:18 EST
Nov 20, 2025
Nov 19, 2025
SurePrep Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 EST
Scheduled - We would like to inform you that on Tuesday, November 18 from 10:00 PM EDT to Wednesday, November 19 at 02:00 AM EDT, we will be deploying important updates to our system. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 14, 16:04 EST
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